About the role
DSV, one of the world's largest transport and logistics companies, is hiring a Customer Service Agent within its Contract Logistics division, based in Meadowview, Sandton, Johannesburg. Founded in Denmark in 1976 when nine independent trucking companies joined forces, DSV has grown into a genuinely global operator, moving goods through more than 80 countries and ranking among the top suppliers of transport and logistics solutions worldwide, while maintaining a strong local presence in South Africa.
This role sits within DSV's Contract Logistics arm, the part of the business responsible for managing outsourced warehousing, distribution, and order fulfilment operations on behalf of major clients. Customer Service Agents are the direct point of contact for clients within this operation, making the role central to how smoothly a client's supply chain actually runs day to day.
Core responsibilities include capturing customer orders and returns accurately on DSV's Delta system, handling customer queries through both email and telephone, and processing orders correctly according to standard operating procedures and agreed service level agreements. Agents are also responsible for maintaining consistently high levels of customer satisfaction and applying and maintaining the specific business rules relevant to each client account they support, since different clients often have different requirements built into how their logistics operations run.
To qualify, candidates need at least some prior experience in a contact centre or customer service environment, this is not positioned as a completely experience free entry role. Excellent email and telephone etiquette is essential, along with high attention to detail and accuracy, both critical in a role where order processing errors have direct downstream consequences for clients. Intermediate skill with MS Office, particularly Outlook, Excel, and Word, is required. A tertiary qualification is listed as advantageous rather than mandatory, and prior familiarity with the Delta system specifically is also considered a plus, though not a strict requirement for candidates who can demonstrate strong general systems aptitude.
The role offers a monthly salary between R10,000 and R13,000, a solid figure for a contact centre based logistics support role. Beyond the immediate salary, DSV frames this as a genuine growth opportunity within a global logistics leader operating across more than 90 countries, offering longer term career paths within the broader transport and logistics sector for strong performers.
This position suits candidates who already have some contact centre or customer service background and are looking to move specifically into the logistics and supply chain sector, an industry that offers strong long term demand and genuine international career mobility for those who build up relevant experience. It particularly suits detail oriented candidates comfortable working within structured systems and defined processes, since accuracy directly affects client operations in this kind of role.
Applications are submitted through DSV's official South African careers platform. Candidates should search current openings for Customer Service Agent roles within Contract Logistics based in the Meadowview, Sandton area, and should apply only through DSV's own official domain (dsv.com) or clearly verified job portals, since DSV itself explicitly advises against paying any fee at any stage of an interview or job offer process.
Requirements
- Prior contact centre or customer service experience
- Excellent email and telephone etiquette
- High attention to detail and accuracy
- Intermediate MS Office skills (Outlook, Excel, Word)
- Tertiary qualification advantageous
- Delta system knowledge advantageous
How to apply
Applications are handled by DSV on their own site. Careers360 does not collect your documents and never charges a fee to apply.
